Privacy Policy

This policy applies to all Bigman Ryde users, and to all Bigman Ryde platforms and services, including our websites, features, and other services.

Maintaining the Security and Safety of the Bigman Ryde Platform and its Users. Providing you a secure and safe experience drives our platform. To do this, we use your personal information to:

Authenticate Users
– Verify that Drivers and their vehicles meet safety requirements;
– Investigate and resolve incidents, accidents, and insurance claims;
– Encourage safe driving behavior and avoid unsafe activities;
– Find and prevent fraud; and
– Block and remove unsafe or fraudulent users from the Bigman Ryde Platform.

The Information We Collect

When you use the Bigman Ryde Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you.

Information We Collect from Third Parties

Third-party services provide us with the information needed for core aspects of the Bigman Ryde Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services

Information to make the Platform safer, like background check information for drivers.

Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information.

Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and

Information about you provided by specific services, such as demographic and market segment information.

Providing Customer Support.

We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

Investigate and assist you in resolving questions or issues you have regarding the Bigman Ryde Platform and provide you support or respond to you.

Improving the Bigman Ryde Platform

We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

• Perform research, testing, and analysis

• Develop new products, features, partnerships, and services

• Prevent, find, and resolve software or hardware bugs and issues; and

• Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements

Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the best of Bigman Ryde Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.

We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data

 Bigman Ryde provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

• Users Email Subscriptions: You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Bigman Ryde website.
  

• Profile Information: You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
  

• Location Information: You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Bigman Ryde’s ability to provide you our full range of features and services.

• Cookie Tracking: You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Bigman Ryde Platform.

• Deleting Your Account: If you would like to delete your Bigman Ryde account, In some cases, we will be unable to delete your accounts, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

• Email Webform: You may write to us to exercise rights. Please include your full name, email address, and phone number associated with your use of the Bigman Ryde Platform, along with why you are writing, so that we can process your request in an efficient manner.

• Links to Third-Party Websites:
  The Bigman RydePlatform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

• Changes to This Privacy Policy: We may update this policy from time to time as the Bigman Ryde Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Bigman Ryde Platform or by some other method of communication like email.
  

• Contact Us: If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.